Refund Policy

This policy covers NOLA Beauty products, online courses and course-and-kit bundles. Your statutory rights are not limited by this policy.

Online courses: cancellations and refunds

We do not offer a trial period or voluntary change-of-mind refunds for online courses. For consumers, the rules below determine when the statutory right of withdrawal ends.

Once delivery of the paid digital course content begins, you cannot cancel that content for a change-of-mind refund if all of the following have happened:

• You expressly consented in advance to delivery starting during the 14-day withdrawal period.
• You acknowledged that you would lose your right of withdrawal when delivery begins.
• We provided confirmation of your consent and acknowledgement on a durable medium, such as email.

When these conditions are met, watching part or all of a course does not create a right to return it. The same rule applies to digital course content bought on its own or as part of a course-and-kit package.

If these conditions have not been met, any statutory withdrawal right remains applicable. For qualifying EU consumer purchases of digital content, the usual withdrawal period is 14 days from the conclusion of the contract. Purchasing a course or receiving a login alone does not waive that right.

Your mandatory rights if content is faulty, unavailable or not as described remain unaffected. If your purchase includes a separate teaching or support service, the digital-content exception does not automatically remove withdrawal rights for that service.

Courses with a kit

The digital course content follows the course rules above. A kit is included only when your chosen offer expressly includes one.

The physical kit is covered by the physical-product rules below. Losing the right to withdraw from the digital content does not automatically remove any statutory right to return the kit. For sealed items that cannot be returned for health or hygiene reasons, the withdrawal right ends when the seal is broken.

Returning an eligible kit does not reopen a right to cancel digital content whose withdrawal right has lawfully ended. Any refund is assessed using the package price actually paid and the rights that apply to the relevant part of your order.

Physical products — consumer purchases

If you are an EU consumer with a statutory right of withdrawal, you may notify us within 14 days of receiving your goods. After notifying us, send the goods back within a further 14 days. We will provide the correct return address and instructions.

You may inspect goods as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been broken. This exception does not remove your rights if an item is faulty or not as described.

You pay the direct cost of a change-of-mind return where this was disclosed before purchase. Please package returns securely and keep proof of postage. Simply not collecting a parcel does not tell us that you wish to withdraw.

How to contact us

Email hello@nola-beauty.com with your order number, the email address used at checkout and what you would like to cancel or return. A clear statement that you wish to withdraw is sufficient; you do not need to give a reason when exercising a statutory right of withdrawal.

Refunds

For a valid consumer withdrawal, we reimburse eligible payments within 14 days of your notice, using the original payment method unless another method is expressly agreed without extra cost to you. For goods, we may wait until we receive the return or evidence that it has been sent, whichever happens first.

Where required by law, the refund includes the original standard delivery cost. Any additional amount paid for a more expensive delivery option is not refundable under the statutory withdrawal rules.

Damaged, faulty or incorrect orders

Contact us with your order number and a description of the problem. Photos can help us assess physical product issues. We will arrange the appropriate remedy under applicable law; this may include a replacement, repair, price reduction or refund. Necessary return costs for a confirmed faulty item are not your responsibility.

Business purchases

Consumer cooling-off rights do not apply to purchases made for your business or professional activity. Contact us before returning a business order. Change-of-mind returns require our written agreement; rights concerning faulty or incorrect goods remain subject to the applicable contract and law.

Nothing here excludes rights that cannot legally be excluded. Where mandatory local law gives you greater protection, that protection applies.