GENERAL PURCHASE TERMS NOLA Beauty sells products to both private individuals and businesses.
Products intended for professional use may require that you are a registered business or hold a valid certification or diploma. We reserve the right to request documentation where necessary.
Resale of our products is not permitted without prior written approval, with the exception of products specifically intended for retail customer use (such as Keratin Gel).
When you complete a purchase in our webshop, a binding agreement is formed. You will receive an order confirmation via the email address provided at checkout. If you notice any errors in your order, please contact us immediately. Orders are processed quickly, and changes may not be possible once processing has begun.
These terms comply with applicable EU consumer protection and distance selling regulations.
ORDER & PAYMENT To place an order, follow the checkout process on our website. You must be at least 18 years old to make a purchase.
We accept secure payment methods including:
- ShopPay - Google Pay - Apple Pay - Card payments
All payments are processed through secure payment providers. We do not store your card details.
We reserve the right to cancel an order in cases of suspected fraud or incorrect pricing.
DELIVERY We aim to dispatch orders within 3–5 business days after receiving payment. Delivery times may vary depending on destination and public holidays.
Shipping costs are calculated at checkout.
NOLA Beauty is not responsible for delays caused by shipping carriers or customs processing.
RETURNS & RIGHT OF WITHDRAWAL If you are a private consumer within the EU, you have the right to withdraw from your purchase within 14 days from the date you receive your order, in accordance with EU distance selling laws.
Conditions for returns: - The withdrawal period begins the day you receive your order. - The product must be unopened, unused, and in its original sealed packaging. - Opened products cannot be returned due to hygiene and safety reasons. - Uncollected packages are not considered valid returns.
To initiate a return, you must first contact us at:
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
The product must be returned in the same condition as received and securely packaged to prevent damage during transport.
We do not offer direct exchanges. If you wish to exchange a product, please return the item and place a new order.
DIGITAL PRODUCTS & COURSES Online courses and digital products are non-refundable once access has been granted. By purchasing a course, you agree that the right of withdrawal does not apply once digital access has started.
CLAIMS & DEFECTIVE PRODUCTS We aim to provide high-quality products. If you receive a defective or damaged product, you have the right to make a claim.
Please contact us as soon as possible after discovering the issue at:
You must notify us within a reasonable time after discovering the defect. We may request photographs to assess the issue.
If the claim is approved, we will offer a solution in accordance with applicable law, which may include replacement or refund.
If the product needs to be returned for inspection, we will provide instructions.
RESALE POLICY NOLA Beauty is a protected brand. If you wish to sell our products in-store or online, please contact us for written approval.
Products intended for retail customer use (such as Keratin Gel) may be resold without prior approval.
When reselling our products, official product descriptions and images must be used.
IMPORTANT INFORMATION & DISCLAIMER
Pricing Errors: We strive to ensure that all product information and pricing is accurate. However, errors may occur. In the event of obvious errors (including incorrect pricing), we reserve the right to correct or cancel orders. Customers will be informed if this occurs.
Intellectual Property: All images, product descriptions, and content on this website are the property of NOLA Beauty and are protected by copyright. Unauthorized use is prohibited. If you wish to use our content, please contact us for permission.
Color Variations: We cannot guarantee that product colors displayed on your screen exactly reflect the actual product. Color representation may vary depending on device settings.
Choosing a selection results in a full page refresh.
